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Privacy Policy

Last Updated: August 18, 2025

At Sabai Sabai Trip & Tours Pvt. Ltd. (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring your personal information is handled securely and transparently. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, book a trip, or interact with our services. By using our website or services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect information to provide you with the best travel experience and to improve our services. The types of information we may collect include:

  • Personal Information: When you book a trip, inquire about our services, or contact us, we may collect:
    • Name, email address, phone number, and mailing address.
    • Passport details, travel preferences, and payment information (e.g., credit card details) for booking purposes.
    • Emergency contact information.
  • Non-Personal Information: When you visit our website, we may collect:
    • IP address, browser type, device information, and browsing behavior (e.g., pages visited, time spent).
    • Cookies and similar technologies to enhance your experience (see Section 5 below).
  • User-Submitted Content: Photos, reviews, or feedback you share with us, such as those featured in the “Best Tourist’s Shared Beautiful Photos” section.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you fill out booking forms, subscribe to newsletters, or contact our 24/7 customer service.
  • Automatically: Through cookies, web beacons, or analytics tools when you visit our website.
  • From Third Parties: From travel partners (e.g., cruise operators, airlines, or hotels) when you book through us or participate in trips to destinations like Dubai, Singapore, or Thailand.

3. How We Use Your Information

We use your information to:

  • Process and manage your bookings for trips, cruises, or city tours.
  • Personalize your travel experience, such as tailoring recommendations for destinations or activities.
  • Communicate with you about your bookings, promotions, or updates (e.g., discounts on 3-7 day trips).
  • Improve our website and services through analytics and user feedback.
  • Comply with legal obligations, such as visa processing or safety regulations for adventure travel.
  • Feature user-submitted content (e.g., photos or reviews) with your consent.

4. How We Share Your Information

We may share your information with:

  • Travel Partners: To facilitate bookings (e.g., cruise operators for inclusions like accommodation, meals at Dream Dining or The Lido, or activities like zip-lining).
  • Service Providers: Third-party vendors for payment processing, website analytics, or customer support.
  • Legal Authorities: When required by law or to ensure safety during travel (e.g., sharing passport details for visa processing).
  • Marketing Partners: With your consent, to send you promotional offers about trips to Dubai, Singapore, Thailand, or other destinations.

We do not sell your personal information to third parties.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, such as remembering your preferences or analyzing site traffic. You can manage cookie settings through your browser, but disabling cookies may affect website functionality.

6. Data Security

We take reasonable measures to protect your information, including encryption for payment transactions and secure storage for personal data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.
  • Opt out of marketing communications (e.g., newsletters about our 5% or 10% off packages).
  • Request information about how your data is used or shared.

To exercise these rights, contact us at info@sabaisabaitrip.com. We will respond within a reasonable timeframe, in accordance with applicable laws.

8. International Data Transfers

As a travel company operating in multiple countries (e.g., Dubai, Singapore, Thailand), we may transfer your data to partners or vendors in other jurisdictions. We ensure appropriate safeguards are in place to protect your information during such transfers.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., cruise operators or payment gateways). We are not responsible for the privacy practices of these sites. Please review their policies before providing personal information.

10. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect personal information from children without parental consent.

11. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a revised “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Let us help you explore the wonders of travel while keeping your privacy secure!